Refund policy

Returns

Hallmark Billiards, along with our suppliers, vouches for the quality of our products. If any item doesn’t meet your expectations, it may be returned within 30 days (shipping prepaid) for a refund of the original purchase price, in accordance with this return and refund policy.

Return and Exchange Policy

  • Please return the item within 30 days from the purchase date in its original condition and factory-sealed packaging.
  • Products must be returned with shipping prepaid.
  • Upon presenting the original receipt or packing slip, we will exchange or refund the merchandise. Refunds are processed to the original payment method.
  • Returns without a receipt will be exchanged for merchandise or credited at the last sale price. Photo identification may be required.
  • Gift returns without a receipt may be exchanged or credited in store. Refunds require return to our web department through the next store delivery and are processed by Customer Service. A receipt will be provided in store with our customer service toll-free number for further assistance.
  • Custom, special-order, imprinted or custom-stained merchandise cannot be returned.
  • Billiard tables and game-room furniture that are custom stained to your preference are considered custom products and are non-returnable.
  • We reserve the right to limit or deny returns of certain products and non-receipted products. A restocking fee may apply to certain returned items.
  • Defective items may be exchanged for the same item or repaired, with the original receipt, in accordance with the manufacturer’s warranty.
  • If a replacement is temporarily unavailable, a credit note will be issued for redemption when the item is back in stock.

Restocking Charges

  • 50% on pool tables and custom-ordered furniture.
  • 15% on all cash-and-carry items.

Return Procedure

  1. If the goods were delivered to the billing address, detach the packing slip from the original invoice. When the billing and shipping addresses differ, the packing slip is shipped with the parcel without pricing, and the original invoice is sent separately to the billing address.
  2. Indicate the reason for return on the packing slip.
  3. Ensure the goods are undamaged and placed in a protective cardboard box for return shipment.

Refunds

After receiving and inspecting your returned item, we will email you to acknowledge receipt and notify you whether the refund is approved or denied. If approved, the refund will be processed and a credit will automatically be applied to the original payment method within a reasonable number of days.

Late or Missing Refunds

If your refund has not appeared, please check your bank account, contact your credit card company, and then contact your bank, as processing time may be required before a refund is posted. If you have completed these steps and still have not received your refund, email Gary@hallmarkbilliards.com.

Return Address

Hallmark Billiards
5200 Dixie Road, Units 1 & 2
Mississauga, Ontario, Canada L4W 1E4

Use a guaranteed delivery service or insured parcel post to help ensure receipt of the return. For questions or concerns, email Gary@hallmarkbilliards.com or call (905) 629-8082.

Hallmark Billiards is operated by Apollo Electronics Inc.